Chad was absolutely great to work with. Very good communication prior to making the rental arrangements, once the process started we met in person to go over the details of the car and he shared his intentions and driving plans. Very responsive, very respectful and very mindful of any concerns that myself, as the provider of the rental would have. Arrived on the day of the rental on time, and again communicated very well. The best part, Chad and his wife had a great time for the day, which is what this is all about.