Owner FAQ

Need help listing your vehicle?

How do I list my car?

Can I have someone assist me with listing my car for rent?

We get it — we all need a helping hand sometimes. You can of course have someone you know help with listing your vehicle on DriveShare. Or, if you need a little assistance from the DriveShare team, send us an email with your request.

Anyone who is assisting or representing the owners of vehicles to be listed on DriveShare acknowledges and agrees that they have the vehicle owner’s express permission and authority to act as their agent in that regard. If the person will manage the listing and rental inquiries after the listing is approved and live on DriveShare, that information must be disclosed in the listing description. 

How do I value my vehicle?

Online vehicle valuations are offered by Hagerty. Click here to use Hagerty’s Valuation Tools®

What kind of vehicles can I list?

Do you own a car or truck that makes people smile? Chances are, it would be a success on DriveShare. Our program specializes in antique, classic and newer collector vehicles of the four-wheeled variety, from a 1930 Ford Model A to a 2018 Porsche 911. This also includes classic pickups, replica cars, kit cars and movie cars.

Vehicles must be street legal and maintain all original safety equipment. Vehicles intended solely for off-road use or racing are not allowed.

DriveShare reserves the right to decline vehicles that are not a good fit for the program or if the listing contains inappropriate descriptions or images. You will receive a notification about your vehicle listing's status within 1-2 business days.

Due to insurance restrictions, any single vehicle listed on DriveShare must not exceed $150,000 in value and vehicles registered in the state of New York are prohibited.

What are DriveShare's vehicle photo requirements?

DriveShare requires at least one clear photo of your vehicle showing the entire exterior.  Photos uploaded to the site are automatically cropped to an aspect ratio of 16:9 (1200 × 675 pixels), so be sure to frame your image wide or parts of the vehicle may not be visible once cropped. 

Pro tips for eye-catching photos

Clean your car. A quick wash and detailing will go a long way when it comes to your vehicle’s glamour shots. Don’t forget to wipe down the interior too. 

Details. Generally speaking: the more photos, the better. Consider including images of the exterior, interior and opened trunk (if applicable). Capturing each side of the exterior, a view of the interior and dash, and your favorite details throughout the vehicle will show your audience what you love about the car. 

Angle. Some cars look good from a low angle, some are better at waist height and others are best viewed from above. Experiment with different angles to see what looks best. Don’t be afraid to get dirty and shoot from flat on the ground. Or consider using a stepladder to capture the car from a higher perspective.

Location. A clean, inviting background is key to eye-catching photos. You want to clearly show the vehicle’s lines so prospective renters can easily see the design and condition of the vehicle. The perfect image can be ruined by weeds, an overlooked paper cup or other debris. Be sure to remove anything that may adversely affect your image. 

Lighting. To get the best light on the car, shoot with the sun at your back and stay far enough back to keep your shadow out of the picture. 

File size. To ensure the highest quality, use images that are at least 1MB and up to 10MB in size.

Are you using your phone to take photos? Click here for additional tips.

Can I offer chauffeuring services?

Absolutely! Chauffeur services are in high demand for weddings and other special occasions. Many of our owners who offer this service have fun dressing the part and being involved in the renter’s special day. DriveShare offers a chauffeur option on the vehicle listing screen, which will also give you a suggested price. We recommend that you consider the time involved in your chauffeur service when setting the cost. Further deals or cost changes can be offered after a renter inquires with their specific needs. 

If you would like to assign a person other than yourself to be the chauffeur, that person will also need to become a DriveShare-verified driver. Contact us for more information.

Please check your local and state laws regarding obtaining any necessary licensing or approvals before offering chauffeuring services.

Can I rent my car out for non-driving events?

Yes! Vehicles can also be listed for events-only use. DriveShare defines these non-driving rentals as "events" or “display-only”. Owners have the ability to limit rentals solely for events. When a car is booked for an event rental, no one other than the vehicle owner will drive the vehicle. The vehicle owner is responsible for driving or transporting the car to the renter’s requested location.

Vehicle owners will be covered by our insurance policy during the entire rental process, including transportation of the vehicle to the location. 

When listing a vehicle for events only, simply uncheck the box by the driving or chauffeured rental options in the vehicle's availability and only select the "Events" field. The listing will then appear as available only for events.

How do I change my vehicle's availability?

Keeping up with your vehicle’s availability on DriveShare is important for transactions to run smoothly and to avoid any disappointment for interested renters. Whether the car will be down for maintenance, in seasonal storage or was sold, this how-to article will guide you through deactivating and reactivating your listing or blocking off dates on the calendar.

Note: If you only plan to make your car unavailable for a particular period of time (e.g. you're on vacation or it's stored for the winter), we recommend using the calendar to block out the dates in which the car will not be available over completely deactivating your listing. That way your vehicle will be available in search results and potential renters will be able to contact you about future events.

How can I maximize traffic to my listing?

Once your vehicle listing goes live on DriveShare, the next step is maximizing traffic to your page. Simply polishing up the car’s description and posting eye-catching photos can give your listing a jumpstart. Get the rental requests rolling in with the following tips, or download our marketing guide.

How to perfectly capture your car

Including crisp, clear-colored photos with every vehicle listing will show viewers how desirable your car is. Listings with more photos are the most likely to grab attention. Capturing the front of the vehicle, each side of the exterior, the rear, a view of the interior and dash, and your favorite details will show your audience what you love about the car. If you can, include a few shots of your car in action. To achieve the highest quality, use a high-resolution jpeg format, no less than 1MB and up to 10MB in overall file size. Photos uploaded to the site will automatically crop to an aspect ratio of 16:9 (1200 × 675 pixels), so be sure to frame your image wide or parts of the vehicle may not be visible once cropped. 

The first photo on a DriveShare listing also appears as the vehicle’s main photo on the site’s search results page. Since it is the first image that the public will see, it’s crucial for it to catch the renter’s eye so they can’t resist clicking on your listing for more information. Images that show the entire vehicle from a flattering angle with a picturesque background get the most clicks.

A clean background draws viewers' attention to the car (above), whereas a messy background is distracting (below).

A clean, inviting background is key to exceptional photos. Position your freshly detailed car in a picturesque environment. You want to clearly show the vehicle’s lines so prospective renters can easily see its design and condition. The perfect picture can be ruined by weeds, an overlooked paper cup or other debris. Be sure to remove anything that may adversely affect your image. 

Some cars look good from down low, while some are best photographed at waist height and others from above. Experiment with different angles to see what looks best. Don’t be afraid to get dirty and shoot lying flat on the ground. Consider using a stepladder to capture the car from a higher perspective. The hour after sunrise and an hour before sunset offers the best “golden hours” of light. Shoot with the sun at your back and stand far enough away to keep your shadow out of the picture. 

The vehicle in an image can appear distorted if a photo is taken too close or at an odd angle (below).

Are you capturing images with your cell phone? Click here to for more tips

Tune up your vehicle listing description

Make sure your DriveShare profile is fully filled out with proper spelling, grammar and punctuation in mind. The more information that interested renters can learn about your love of cars, the more inspired they will be! A full, written description of the vehicle presented in each listing will give renters a glimpse into the experience of driving your car. Details can include vehicle specifications, modifications, drivability details, special features and a brief description of the experience they will be in for if they choose your car.

To determine fair rental pricing, compare your listing to similar vehicles on DriveShare. For the sake of your response rate and to avoid disappointing inquiring renters, it’s also essential to keep your availability calendar up to date with your latest weekend and holiday rates and block out any dates that you or the car will not be available.

Make the internet work for you

Want to give your ride the attention it deserves? A little bit of “elbow grease” online goes a long way. Chat about your DriveShare listing in car forums and online groups. Hint: Photographers and wedding or event planners could be searching for cool cars to make their client’s day extra special. You can also link your profile to an existing web page and share your listing(s) across your social media accounts such as Facebook, Twitter and Instagram. 

Want some more tips and tricks for attracting more renters? Download our Marketing guide today!

How do I make changes to my account?

Changes to your account can be made after logging in to DriveShare. Once logged in, you should see an icon at the top menu on the righthand side that consists of three horizontal lines. Clicking on that icon will give you the following options:

My Trips: Check in on any trips and statuses.
My Collection: Manage, edit and submit vehicle listings.
My Account: Manage your account settings, such as notifications, payment information, payout settings and transaction history.
Watchlist: View your favorite cars.

What if I forgot my password?

Choose “Login” from the top menu, then click the “Forgot My Password” button and follow prompts.

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Have questions about renting out your vehicle?

Does DriveShare have any age requirements?

Yes, drivers and renters must be at least 25 years old. However, owners of any driving age can list a vehicle to rent on the site.

How do I keep my car clean between rentals?

When it comes to cleaning and disinfecting, we always recommend putting the pedal to the metal. That’s because thoroughly cleaning your ride helps everyone feel comfortable, whether they’re renting out your vehicle for a cruise, a chauffeured experience or an event.

 For a rundown on cleaning and disinfecting your car before renting it out, click here to check out our handy manual. You can also download the attachment below.

Where can I find paper copies of the check-in/check-out forms?

What happens if I decline a rental?

As an owner, you control every facet of your vehicle and how it will be enjoyed. Owners control availability, price, mileage, rental type and who gets to sit in the driver’s seat. When you receive a request from a renter, you will also be able to view the renter’s profile and qualifications prior to accepting or declining the request. If you are unable to commit to a booking request or simply don’t want to, you can always choose to decline.

To avoid disappointing our interested renters, do keep in mind that we reserve the right to deactivate your vehicle's listing if we see a trend of too many trips being declined or expired. If this happens, we will reach out to you directly. 

Pro tip: You can change your vehicle's availability by utilizing the calendar in the "My Cars" section. This feature allows you to block out dates when the car will not be available, and even charge different fees for different dates!

Where do I exchange my car with the renter?

This decision is completely up to you as the owner. We do suggest that you keep transactions in your geographical area. In most circumstances, it’s easier for the renter to come to you. Many owners feel comfortable with an exchange at their home. Some renters may ask to meet at a location more convenient for them. If this is the case, we suggest large parking lots such as malls and department stores. We also recommend using a location where you will be able to take the renter for a test drive to get them acquainted with the vehicle.

If you are able to deliver your car, such as the case of an event rental where it won’t be driven by the renter, you can indicate delivery distance, fees and airport pickup options when you list your car on DriveShare.

Can I use a GPS tracker on my car during rentals?

Most definitely. Be sure to check out local and state regulations but, generally, you can use a tracker on your own car without notifying the renter. In fact, we have found that using trackers increases peace of mind, aids in resolving disputes and can help prevent theft. We have partnered with a manufacturer of small portable GPS trackers, Family1st, to provide free devices to DriveShare car owners (monthly data fees may apply).  You can find more information here.

What if a renter gets a ticket in my car?

Should a renter get a ticket, the renter is responsible for paying any fees received during the reservation, as well as any parking ticket(s) received up to 24 hours after the end of the rental. If you find a parking ticket on your car or one is mailed to you, please pay it, and send a copy to us at support@driveshare.com and we will reimburse you. Please note that DriveShare is not responsible for late fees added on to unpaid toll notices or parking tickets. For full reimbursement, we'll need to review the complete date and time of the violation as well as a copy of the ticket.

 If the ticket is a moving violation, particularly a photo ticket where the driver is not identified, we will provide (upon request to support@driveshare.com) documentation to you to support your contesting of the violation and/or transferring the violation to the renter. Please note that procedures differ by jurisdiction.

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Need information on payouts, payments or fees?

How do I enter or edit my payout information?

In order for us to schedule payments from your completed rentals, we need to have accurate payout information on file. To do this, head on over to the "My Account" link after you log in, then go to the "Payout Settings" tab. Fill out the required information and click "Save" at the bottom of that page.

How does the pricing and payout work?

DriveShare takes 35% of the daily rate of each completed trip. This fee covers the cost of the full insurance, roadside service and support, payment processing, driver verification, listing and availability management and support services provided by DriveShare to both the owner and renter. For additional information, please refer to our policies page.

All owners are required to set up their DriveShare account pages prior to accepting any booking requests. This ensures that when rentals are completed, owners will have the ability to immediately cash out their earnings. Funds are transferred to the owner’s DriveShare account within 72 hours after a rental is completed. The funds will then transfer from the DriveShare account into the listed bank account. Note that, depending on one’s bank, this could possibly take another day or two to appear in his or her balance. The funds should appear in your bank account within 5 business days after the rental is completed, depending on your bank’s processing times.

Additionally, if you believe there is a need to take payment out of a renter’s security deposit (damage not related to an accident, a soiled interior, smoking residue, etc.) please contact DriveShare as soon as possible after the car is returned. Unless we’re otherwise notified, the security deposit is returned 72 hours after a rental ends.

When will I get paid?

Funds will be transferred from DriveShare to the bank account that you listed three business days after the completion of your trip. This gives us time to make adjustments for cancellations, mileage overages, unfilled gas tanks, etc. Please inform us of any additional charges as soon as possible by emailing support@driveshare.com.

Please note that funds can sometimes take an additional day or two to appear in your bank account, so you can expect to see the payment 4-7 days after the rental period ends depending on your bank's processing times.

Will I receive a 1099 tax form?

Depending on your account status, total annual transactions and other factors, you may receive a tax form from DriveShare near the end of the tax year.

As always, we encourage you to consult a tax professional for assistance reporting your income.  DriveShare may issue tax forms in the following situations:

1099 K Requirements

The Internal Revenue Service (IRS) requires that all US companies operating as a third party settlement organization (TPSO) to report any information concerning third network transactions of any participating payee only if, for the calendar year:

  • The gross amount of total reportable payment transactions exceeds $20,000, AND

  • The total number of such transactions exceeds 200.

If a business makes payments via a third party settlement organization as well as cash or check to the same independent contractor, the third party will be required to report the amount of reportable transactions that exceed the minimum thresholds on Form 1099-K.  If you cross both IRS thresholds in a calendar year, DriveShare will provide you with a Form 1099-K.

Delivery of Form 1099-K

Any Form 1099-K issued to you will be mailed to the address you provided along with your taxpayer information. You may receive more than one Form 1099-K if your taxpayer information is listed on multiple DriveShare accounts.

Tax Advice

Keep in mind that DriveShare cannot and does not offer tax-related advice to any members on the site. Additionally, each owner is responsible for determining local indirect taxes and for including any applicable taxes to be collected or obligations relating to applicable taxes in listings. You can read more on taxes by clicking on the link to the IRS page that better explains the Sharing Economy Tax.

Insurance and roadside assistance

How do I know my car will be safe?

At DriveShare, we do everything in our power to protect the owner and his or her vehicle. Before potential renters can get behind the wheel, they must meet our stringent eligibility criteria. DriveShare performs comprehensive background audits. (For more information on renter requirements please refer to our policies page.) Once a renter has paid and passed all of our audits, they can confirm a booking.

Is insurance included with every rental?

The commercial auto policy through Hagerty DriveShare provides up to $1 million in liability coverage for both bodily injury and property damage for every rental period. This coverage is subject to the terms, conditions and exclusions of the policy.

Also, the owners are afforded comprehensive and collision coverage up to the vehicle’s agreed value listed on the DriveShare website, subject to the terms, conditions and exclusions of the policy.

One important exclusion is that DriveShare is not available for vehicles registered in New York State. Additionally, vehicles registered in other states can be driven into New York but trips must begin and vehicles must be picked up outside of New York.

Where can I find insurance ID cards?

Is roadside assistance included with the rental?

Should there be a mechanical issue with the vehicle during a rental, DriveShare provides comprehensive roadside service on all vehicles during the rental period. This roadside assistance is included with every rental at no cost to the owner or renter.  

Roadside assistance is provided through Hagerty Drivers Club® and includes: 

  • Guaranteed flatbed towing with soft straps

  • Dispatch operators who understand and care about classic cars

  • 24 hours a day, 7 days a week coverage

  • Dispatch for lockouts, battery jumps, tire changes & emergency fuel delivery 

  • Live truck tracking, text status updates, Lyft credit and more

Please call 888-310-8020 to request roadside service through Hagerty Drivers Club®.

Who sets the insured value?

The vehicle’s insured value is set by the owner and agreed to by DriveShare prior to listing on the platform. Values are verified using the Hagerty Valuation Guide and top industry vehicle valuation tools. In the event of a total loss, you will receive up to the value amount that was listed on the DriveShare platform.

What if I rent out my car outside of DriveShare?

Renting your vehicle outside of our platform will not afford you any coverage under DriveShare’s insurance policy. DriveShare will not be held liable for any money transactions, damages, claims or vehicle breakdowns if the rental was not booked directly through DriveShare.

Can I self-insure or use my own insurance?

​​Every verified driver is automatically insured when renting a vehicle on DriveShare. The option to self-insure or use your own insurance isn’t available at this time.

It's our primary goal to make sure that each car and person is fully covered by our unique insurance program as part of DriveShare. The policy will cover your damages whether it’s a partial or total covered loss and work with each situation on a case-by-case basis. You will not have to worry about dealing with the other insurer or your own as it is all handled internally by our claims representative.

What if I have insurance through Hagerty?

If the rental takes place through DriveShare (reserved and paid for through DriveShare.com), DriveShare provides primary insurance coverage during the rental period. Any claims would need to be submitted through DriveShare. Your policy through Hagerty would still cover personal use of the car or storage when not in use as a DriveShare rental.

Will my current insurance policy respond if I have a loss while renting my vehicle?

​​While we cannot speak to the language in all automobile policies, many policies contain an exclusion if the vehicle is being rented to another for a fee. When a vehicle is being rented through DriveShare, both liability and physical damage coverage is provided for the vehicle for the entire rental period subject to the policy terms, conditions and exclusions.

Will my hired driver be insured by DriveShare?

If you are listing your vehicle(s) on the DriveShare platform, but are also using a chauffeur to drive the vehicle during the rental period, every driver will be covered as long as each driver creates an account and goes through the standard driver verification process. Please contact us for further information and to obtain a link to begin the verification process for your driver.

How do I file a claim?

Before and after each rental period, a vehicle inspection should be completed, and taking photos of the vehicle before and after each rental is encouraged.

If an incident occurs during the rental period and there is a need to file a claim, please contact us at support@driveshare.com or call 1-877-922-1702 with the following information:

  • full names of both the vehicle owner and the driver/renter

  • the phone numbers for both the vehicle owner and the renter

  • the location of the incident

  • who the operator was at the time of the incident

  • the date of the incident

  • any notes regarding what happened during the incident

  • whether or not the police were involved

  • photos of any damages can be emailed to support@driveshare.com

Once this information is received you will be contacted by a claims representative.

Can I rent out cars in New York?

Unfortunately, due to New York state insurance regulations, DriveShare is unable to offer rentals in New York. This applies to cars registered in New York as well as to trips beginning in New York State. For example, a vehicle registered in a neighboring state can be picked up in that that state and driven into New York and later returned to the state where it was picked up. However, a DriveShare rental cannot be picked up from a location in New York or delivered by the owner for a rental beginning in the state.  

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